Solar serviceand support.
A dedicated, in-house service department for corrective and preventative maintenance, diagnostics, inverter and optimizer replacement, and warranty claim execution. Including systems that other companies installed.
Practitioners since 2007, and we are not going anywhere.
A service department that stays with the system.
Well designed and well built systems rarely need routine service. But when production drops, a component fails, or weather takes a toll, our in-house technicians diagnose the problem and put a solid fix in place. We repair and maintain systems installed by other solar companies in Texas, not just NATiVE projects, and we keep any system running at peak performance.
We service work on systems other companies installed, not just NATiVE projects.
Service across North Texas and the D/FW area, Central Texas and the Hill Country, Houston and the Gulf Coast, and San Antonio and South Central Texas.
What our service department covers.
From a single corrective fix to a full preventative program, our in-house techs keep your system, and your warranty, in good standing.
Corrective maintenance
When production drops, error messages appear, or weather takes a toll, we restore full performance and protect your investment.
- Diagnose production variances and deficits
- Replace failed or failing inverters and optimizers
- Panel-level issues: mounting, cracks, hotspots, and PID
- Wiring and ground faults at the module, string, and array level
- Post severe weather inspection and remediation
- Solar shading and array obstruction assessment
- Warranty claim documentation and execution
Preventative maintenance
Catch potential issues before they arise and keep your solar asset performing at its peak.
- 50-point in-depth inspection on every visit
- Full component and wiring inspection with photos
- A detailed report on system status and next actions
- Proactive fixes that minimize downtime
Comprehensive inspection
Meticulous inspections that protect the longevity and efficiency of your solar system.
- Modules, arrays, and racking checked for damage, pests, pooling, and shading
- Inverter functional and visual inspection, with IR imagery as needed
- Manufacturer required maintenance when necessary
- Warranty execution assistance
- Complete reports with recommended corrective actions
We don't guess. We diagnose.
Our experienced techs combine three sources of truth to identify and resolve issues efficiently and accurately, on any system regardless of who installed it.
Because our techs work on systems other companies installed, we can pick up where another installer left off, document the fault, and execute the warranty claim on your behalf.
Thermal imaging
Infrared scans surface hotspots and failing components that a visual check alone would miss.
Visual inspection
Hands-on inspection of modules, racking, wiring, and connections across the whole array.
Performance data
System production and monitoring data pinpoint exactly where output is being lost.
Request service.
Tell us what your system is doing and we will take it from there. We service systems we installed and systems we did not, across Texas.
- We service any installer's system
- Diagnostics with thermal imaging and performance data
- Warranty claim documentation and execution
- Same-day response from a real Texan
Urgent issue? Call 855.234.3131
Something not working right? Let's get it fixed.
Tell us what your system is doing and our in-house techs will diagnose it, on any installer's system. Same-day answers from real people who stay with you for the long haul.